-All guests must be seated except while walking to their seats or restrooms.

Thank you for your cooperation and understanding.

We operate primarily as a concert venue and therefore do sell tickets for reserved seating areas for some performances. Specific seats and tables are available by request but are not guaranteed. PRE-SALE TICKET INFORMATION:

- Ticket Prices already include a $4 processing fee. - There are no physical/digital tickets. After purchasing tickets, your name will be added to our guest list. Please bring ID on the night of the performance that matches the name on the order confirmation.

- Presale tickets are only available until 4PM the day of the performance, but are usually sold out by then so best to book as early as possible. - On the night of the show, unsold presale tickets are made available at the door on a first-come first-served basis. - Parties larger than 4 may be split between multiple tables depending on availability. These seats may be divided by an aisle and/or plexiglass.

- If your party purchased tickets through multiple transactions (including different names) please contact us as soon as possible to ensure that you are seated together.

PARTIES LARGER THAN SIX:

- We cannot accommodate parties larger than 6 in the FRONT SECTION. While we accept larger parties, your group will remain in the same section but it will be split between multiple tables across the venue (depending on availability). These seats may also be divided by an aisle . We recommend calling us if you have questions about seating.

- Middle & Back Sections can usually accommodate larger parties based on availability. We cannot guarantee that all your guests will be at the same table.

- Since we are primarily a concert venue, socializing, talking across tables, and making excessive noise during the performances is strongly discouraged. We request that all patrons converse during the show intermissions to avoid disturbing other guests.

TICKET GUARANTEE:

- Purchase of ticket(s) ensures we will hold your reserved table throughout the entirety of the first set (8:00-9:00 pm).

- If your party has not arrived and we have not been contacted directly (by phone or email) by 9:30pm, you will forfeit your specific seats. In this case, we reserve the right to seat incoming patrons at that 'reserved' table.

-Your party will be sat at the first open table AFTER your arrival if, and when, it becomes available

All Sales are final, No Refunds [Excluding scheduled performances that are cancelled]

Yes, in fact, we have live music every night of the week. Please refer to www.therex.ca/events for our updated listings.

All of our shows except for our ticketed 8:00 PM performances operate on a Pay What You Can basis. We encourage our patrons to support the performers!

The dress code is as casual as possible, so come as you are, and enjoy the show.

Absolutely. Since the "Smoking Ban" has been put in place in Toronto bars and restaurants, we can now welcome jazz listeners of all ages. However, we are required to check valid identification to serve alcohol to any person and can refuse service on these grounds.

Yes, please notify a staff member upon arrival, and you can enter through our Queen St. doors (better access to a handicap accessible washroom) or through our St.Patrick Street entrance at the North West corner of the building.

The Rex Hotel does not have parking but there are two pay parking lots just north of us on St.Patrick Street, one indoor and one outdoors. Street parking on Queen Street and McCaul Street is available on a first-come, first-serve basis after 6:00pm on weekdays.

We are open daily from 9:30am-12am

The kitchen closes every night at 10:45 PM

It really depends on who is on stage, but our clientele ranges in age from those who remember the good old days to those who have only heard of the good old days. On any given day we can see university students, young urban professionals, Queen Street regulars, Bay Street business people, couples out for dinner and Grandma and Grandpa out to hear the music they remember.

The Rex Hotel has a patio, but there is no smoking permitted on our patio in accordance with Ontario law.

Whether you are sipping herbal tea or eating a four-course meal, we would love to serve you. We expect that all customers coming into the venue will order some type of food or beverage. We will feed your belly AND your soul.

Typically, we never take reservations, as we are a first-come first-served establishment. You can come in anytime, but we generally recommend arriving 15-30 minutes prior to a performance start time. Starting in September 2021, however, we do sell tickets for our evening performances at 8:00pm - please see https://www.therexshop.ca/collections/live-shows

Our high-quality pub fare menu is not only delicious, but very affordable. Check out our menu at therex.ca/rextaurant/

Credit, Debit and Cash.

You can purchase gift cards online at therexshop.ca which could be used to purchase merchandise and tickets to live shows from our online shop. You can also purchase Gift Certificates from The Rex directly which could be used towards any transactions at The Rex (music, drinks, food, and hotel). To purchase a Gift Certificate you will need to provide your name, number, email, and credit card information along with how many gift certificates you would like to purchase and dollar amounts. This is usually done over the phone or in person.