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  • Ticket Information

    • All prices include processing fees.

    • We do not issue physical or digital tickets. Your name will be placed on our guest list after purchase—please bring valid ID that matches the order name. Name at the door only.

    • If your party purchased tickets in multiple transactions or under different names and would like to be seated together, please contact us as soon as possible.

    Doors & Seating

    • Doors open at 7:30 PM. The earliest your party can be seated is 7:30 PM; arriving earlier may require waiting until your table is ready.

    • Seating for Front Row and Centre Rows sections is assigned by our system based on date and time of purchase, not arrival time.

    • Single ticket purchasers for Centre Rows are typically assigned tall chair seating along the west wall. Please contact us in advance if you are unable to sit on a tall chair.

    • General Admission seating is first-come, first-served upon arrival. Please note that choosing a table or booth larger than your party size may require sharing seats with other guests.

    • Large groups: Seating together cannot be guaranteed. One guest may arrive early to hold purchased seats.

    Presale & Door Sales

    • Presale tickets are available until 7:00 PM on the day of the performance. We recommend booking early to guarantee access.

    • Door tickets, if available, are $5 more than General Admission presale tickets.

    Reserved Seating Guarantee

    • Your ticket guarantees that we will hold your reserved table for the entire first set (8:00–9:00 PM).

    • If your party has not arrived and we have not been contacted by phone or email by the end of the first set, your specific seats may be released to incoming patrons, though your entry is still guaranteed unless we have reached full capacity.

  • All sales are final. No refunds or exchanges, except in the event of a cancelled performance.

  • Yes, in fact, we have live music every night of the week. Please refer to www.therex.ca/events for our updated listings.

  • All of our shows except for our ticketed 8:00 PM performances operate on a Pay What You Can basis. We encourage our patrons to support the performers!

  • The dress code is as casual as possible, so come as you are, and enjoy the show.

  • Absolutely. Since the "Smoking Ban" has been put in place in Toronto bars and restaurants, we can now welcome jazz listeners of all ages. However, we are required to check valid identification to serve alcohol to any person and can refuse service on these grounds.

  • Yes, please notify a staff member upon arrival, and you can enter through our Queen St. doors (better access to a handicap accessible washroom) or through our St.Patrick Street entrance at the North West corner of the building.

  • The Rex Hotel does not have parking but there are two pay parking lots just north of us on St.Patrick Street, one indoor and one outdoors. Street parking on Queen Street and McCaul Street is available on a first-come, first-serve basis after 6:00pm on weekdays.

  • We are open daily from 9:30am-12am

  • The kitchen closes every night at 10:45 PM

  • It really depends on who is on stage, but our clientele ranges in age from those who remember the good old days to those who have only heard of the good old days. On any given day we can see university students, young urban professionals, Queen Street regulars, Bay Street business people, couples out for dinner and Grandma and Grandpa out to hear the music they remember.

  • The Rex Hotel has a patio, but there is no smoking permitted on our patio in accordance with Ontario law.

  • Whether you are sipping herbal tea or eating a four-course meal, we would love to serve you. We expect that all customers coming into the venue will order some type of food or beverage. We will feed your belly AND your soul.

  • Our high-quality pub fare menu is not only delicious, but very affordable. Check out our menu at therex.ca/rextaurant/

  • Credit, Debit and Cash.

  • You can purchase gift cards online at therexshop.ca which could be used to purchase merchandise and tickets to live shows from our online shop. You can also purchase Gift Certificates from The Rex directly which could be used towards any transactions at The Rex (music, drinks, food, and hotel). To purchase a Gift Certificate you will need to provide your name, number, email, and credit card information along with how many gift certificates you would like to purchase and dollar amounts. This is usually done over the phone or in person.

 

Have another question that we haven’t answered above?

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