FAQs

Frequently Asked Questions

NEW COVID REQUIREMENTS - STARTING SEPTEMBER 22ND 2021

PROOF OF VACCINATION VACCINATION POLICY: In accordance with Ontario Public Health regulations, all jazz-club/restaurant/bar patrons must provide proof of Full Vaccination prior to entry. More information can be found here: https://www.health.gov.on.ca/en/pro/programs/publichealth/coronavirus/docs/guidance_proof_of_vaccination_for_businesses_and_organizations.pdf For more answers copy and paste this link in your browser--> https://news.ontario.ca/en/backgrounder/1000780/new-requirement-for-proof-of-vaccination-in-certain-settings-frequently-asked-questions

What precautions are you taking in regards to COVID19?

Great and important question. Safety is our top priority to ensure our staff, musicians, and patrons all remain healthy while they enjoy their night. We continue to review our policies based on federal, provincial, and municipal mandates/guidelines. Here's a list of updated procedures the Rex is enforcing: - Contact Screening (Everyone coming into the establishment must provide us with contact information in case they or anyone begins to develop symptoms) - Socially Distanced Seating (Tables 2 metres apart, or plexi-glass barriers between table) - Wearing masks is mandatory in the venue, except when actively eating/drinking. Masks must cover nose, mouth and chin. - Extensive sanitization process to the entire venue. This includes tables/chairs, menus, dishes/cutlery, bathrooms, doorhandles, etc. Failure to comply with these terms may result in non-entry or dismissal from the venue.

Do you have any live jazz tonight?

Yes, in fact, we have live music every night of the week. Please refer to www.therex.ca/events for our updated listings.

Is there a dress code?

Masks are mandatory in our venue except when you are actively eating/drinking. Otherwise, dress code is as casual as possible, so come as you are, and enjoy the show.

Can I bring someone to hear the jazz if they are under 19?

Absolutely. Since the "Smoking Ban" has been put in place in Toronto bars and restaurants, we can now welcome jazz listeners of all ages. However, we are required to check valid identification to serve alcohol to any person and can refuse service on these grounds.

Is The Rex Hotel wheelchair accessible?

Yes, please notify a staff member upon arrival, and you can enter through our Queen St. doors (better access to a handicap accessible washroom) or through our St.Patrick Street entrance at the North West corner of the building.

Do you have any parking?

The Rex Hotel does not have parking but there are two pay parking lots just north of us on St.Patrick Street, one indoor and one outdoors. Street parking on Queen Street and McCaul Street is available on a first-come, first-serve basis after 6:00pm on weekdays.

What time are you open in the morning?

We are open daily from 11am-11pm

What time does your kitchen close?

The kitchen closes every night at 10:45 PM

How old is your average clientele?

It really depends on who is on stage, but our clientele ranges in age from those who remember the good old days to those who have only heard of the good old days. On any given day we can see university students, young urban professionals, Queen Street regulars, Bay Street business people, couples out for dinner and Grandma and Grandpa out to hear the music they remember.

Do you have a patio or smoking lounge?

The Rex Hotel has a patio, but there is no smoking permitted on our patio in accordance with Ontario law.

Do I have to eat or can I just come for the music?

Whether you are sipping herbal tea or eating a four-course meal, we would love to serve you. We expect that all customers coming into the venue will order some type of food or beverage. We will feed your belly AND your soul.

Is there a cover charge?

Yes. Every show has a performance fee that is automatically added to your bill. The price of each performance is approximately $10-15.

Can I make a reservation for the jazz club?

Typically, we never take reservations, as we are a first-come first-served establishment. You can come in anytime, but we generally recommend arriving 15-30 minutes prior to a performance start time. Starting in September 2021, however, we do sell tickets for our evening performances Wednesdays through Saturdays at 8:30pm - please see https://www.therexshop.ca/collections/live-shows

What kind of food can we expect?

Our high-quality pub fare menu is not only delicious, but very affordable. Check out our menu at therex.ca/rextaurant/

What methods of payment does The Rex accept?

Credit, Debit and Cash.

What if I don’t want to disclose my vaccination status?

It is the discretion of the individual to determine whether they would like to disclose their vaccination status. Should they make the decision not to divulge this information, they will not be permitted to access settings that require proof of vaccination.

Can I buy a Gift Card?

You can purchase gift cards online at therexshop.ca which could be used to purchase merchandise and tickets to live shows from our online shop. You can also purchase Gift Certificates from The Rex directly which could be used towards any transactions at The Rex (music, drinks, food, and hotel). To purchase a Gift Certificate you will need to provide your name, number, email, and credit card information along with how many gift certificates you would like to purchase and dollar amounts. This is usually done over the phone or in person.